Refound Policy:

You can send back to us the products that you ordered to: Bernasconi F.lli sas - Corso di Porta Ticinese, 18 - 20123 Milano.

You can do it within 14 days after receiving your order. 
Goods have to be fully intact. With them you can send us a note with your IBAN to have your money back. If you had pay with credit card, we can refound you totally or partially. 

There isn't a refound policy on costumized procuts and to professional costumers (with VAT ID).